Customer Service

Feb - 12 2014 | By

So I went to Atlantic City this weekend with my friend Jessica, just a little girls retreat to celebrate our birthdays (both in February!). We were both really excited because neither of us have had a vacation in a while and this was much needed. While we had fun and laughed about everything, the trip was a bit of a letdown because of the service we received. We had made plans to do this trip on a budget and found a few deals to make it feasible for both of us to go. Originally, another friend, Courtney, was going to come with us, but ended up not coming because of illness. Courtney has a Tropicana rewards card and we used it to book the trip. Jessica and I took the long drive down to Atlantic City, found a decent place to park, and went to check in. We found a desk in the resort, but weren’t really sure if it was the right place because it was a secondary desk and wasn’t labeled as to what it was really for. We finally make our through the line and start speaking to the girl working. We gave her our names and Jessica went to show her the credit card number the room was paid with and the girl said we weren’t there. What do you mean we aren’t there? After 5 minutes of questions back and forth, mostly coming from Jessica because the girl wasn’t very friendly or helpful, we finally figure out the room is booked under Courtney because of her rewards card. Ok, we get checked in and go to our room which we had to find ourselves because the girl didn’t give us directions around the resort at all. The room was alright, though probably not worth what we paid for it. Slightly older furnishings, stains on the rug, chipped paint, and a blue pineapple lamp. The room didn’t have a book on the resort and it took us forever to figure out where the thermostat was. We had hopes of relaxing in the pool, but never actually found it. We had dinner and drinks at a tapas restaurant in the resort and went back to the room to change. After much laughter, a bottle and a half of wine, and a ton of makeup to hide our increasingly prevalent wrinkles (because 32 is super old, obviously), we were ready to hit the club. We had gotten on the VIP list so we didn’t have to wait in line, which was awesome, but once inside we quickly decided it wasn’t the scene for us. We were by far the youngest, most attractive and most well put together people in there. A little bit more alcohol let us laugh about the middle aged women shaking everything they had on the platforms around the room. The dance floor was crowded with men in cheap suits grinding with these drunk women. Not exactly what we were looking for and not exactly what was advertised. Are there actually any hustle dance clubs/discos around anymore? As dancers, we would love to know! We find another dance club with some Latin music and stay there for a bit. While we were dancing we got hit on by a guy celebrating his 21st birthday and 2 others who deemed us lesbians because we didn’t give them the time of day, rather humorous if I do say so myself. Too much rum lead us to walking the boardwalk in search of food at 3am. Everything on the boardwalk itself was closed, but we managed to find a decent pizza place 2 blocks away. Getting up the next day was a challenge, but not nearly as challenging as finding brunch. Brunch was supposed to be in our room package, along with 2 passes to the first nightclub we went to, neither of which the front desk girl bothered to mention when we checked in. So we went on a  hunt to find our brunch passes and where brunch was actually being held, since we had no information on the resort. After walking the whole resort up and down we found the main lobby and the front desk where the first attendant of the day at least gave us a piece of paper with circled options for where we could get food, but not much more information beyond that. In fact, after we were called up to her because it was our turn, she said hello and then walked away from us! We wandered a bunch more looking for brunch but couldn’t find it. The most helpful person of the whole weekend ended up being the girl working in the little snack shop by the lobby. Thank goodness for the girl because we never would have found it! So we get in line for brunch, find out the deal is buy one get one free, and find out its loaded on Courtney’s rewards card, which we can’t use because she’s not with us and we don’t have her ID. Back to the front desk we go! We get someone else working the desk who is a bit more helpful and gets Jessica her own rewards card with the brunch deal loaded. We finally got to eat, ending our adventure in AC. After everything that happened, all we could think was about whether or not the hassle of the weekend was worth the price. You would think that people spending good money would get a little more attention and service, but what do I know, I’m just a dancer…

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